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<div style=""><b style="font-weight: 700">Role&nbsp;description :</b><br><br>As GM- Business, you will be responsible to Lead business for Gurgaon, West Delhi and Rajasthan(Jaipur), the customer experience we offer our clients &amp; prospects, and the development &amp; management of the team based in the region. This is a highly entrepreneurial&nbsp;role, and will need you to be great at 0 to 1 and at 1 to 100.<br><br>Your span of control will include the city sales, design and operations teams. You will lead our relationship with all city-based partners (Square Partners, Design Partners), vendors (manufacturers, HDS vendors, local service providers who enable&nbsp;business&nbsp;for us). In this&nbsp;role, you will also work closely with the central HomeLane team based in Bengaluru, to build towards our One HomeLane philosophy.<br><br>KPI :&nbsp;<br><br>1. New order booking (incl tax)<br><br>2. Revenue (excl tax)<br><br>3. 40% collection<br><br>4. 50% collection<br><br>5. Contribution Margin %2<br><br>6. NPS - Design &amp; Completion<br><br>2 Contribution Margin = Revenue - Cost of Goods Sold - Design Costs - Square Partner Payments - Internal Ops Cost - Marketing Costs (Online &amp; Offline customer acquisition, Branding)<br><b style="font-weight: 700">Responsibilities :&nbsp;</b><br><br>Customer acquisition :&nbsp;<br><br>- Generate leads<br><br>- Acquire home-owner databases of apartment complexes<br><br>- Proportion small % of marketing budget to digital marketing lead generation&nbsp;<br><br>- Carry out BTL activities to generate awareness &amp; leads amongst TG<br><br>- Generate meetings&nbsp;<br><br>- Convert leads to meetings through email, voice and text campaigns, leveraging the HomeLane Customer Service Team<br><br>- Ensure adequate staffing for meetings<br><br>- Drive meeting-SLAs - accurate quotes sent to 100% of prospects met within stipulated time&nbsp;<br><br>Drive order closure :<br><br>- Leverage our sales force: 1-2 Assistant Sales Managers; 1 Showroom Manager per experience centre; Design Partners; Design Relationship Managers; and Bengaluru-based Welcome Team<br><br>- Leverage our technology capabilities: Spacecraft, IQ, Modular Quotation App, Phoenix / Salesforce<br><br>- Drive sales SLAs - sales followups, revised quotations, site visits (as needed)<br><br>- Manage overall marketing budget<br><br>- Based on city target<br><br>- Customer servicing<br><br>Design :<br><br>- Manage 10-40% process of design to ensure customers get a top-notch experience<br><br>- Hire &amp; retain Design Manager, Design Relationship Managers &amp; in collaboration with HomeLane People Team<br><br>Production :&nbsp;<br><br>- Installation<br><br>- Managing customer escalations across Design, production and Installation should also feature here<br><br>- Ensuring that HomeLane is delivering on our 45 day guarantee on every single project<br><br>- Hiring and employee performance management in City X<br><br>Design Management :<br><br>- Production Management<br><br>- Installation (Square) Management<br><br>Admin :&nbsp;<br><br>- B2B&nbsp;Business&nbsp;Development<br><br><br></div>

Mumbai HQ

GM-Business

<div style=""><b style="font-weight: 700">Detailed Responsibilities</b></div><ul>  <li style="">Prospect relentlessly to build pipeline and build strong relationships with prospects</li>  <li style="">Own the experience we give every prospective customer from the first time they interact with us</li>  <li style="">Be responsible for achieving sales targets by working with a talented group of interiors designers</li>  <li style="">Be proactive about solving problems even if it's outside of your area and be ready to take on additional initiatives and responsibilities as they emerge</li>  <li style="">World-class customer experience is what we pride ourselves on. Hence, we will expect you to share our passion and commitment for serving customers</li>  <li style="">The ideal candidate for this role will come with past experience in managing relationships with customers and running a sales team, with clear sales targets</li>  <li style="">We are a fast-growing startup (15000+ projects completed) and expect all our colleagues to be flexible, action and results oriented self-starters with strong data analysis skills.</li>  <li style="">We are heavily biased towards candidates who come with a proven track record of taking ownership, understanding customer pain-points, driving results and moving with speed to implement ideas in a fast-paced environment.</li>  <li style="">Lastly, we are looking for effective communicators who can work effortlessly with customers, colleagues, business partners and vendors, alike</li>  <li style="">Lead alternate channel of Sales - Residence visits, design/sales at show flats, apartment activities</li>  <li style="">Open to new initiatives</li></ul><div style=""><br></div>

Ranchi

Senior Executive-Relationship Management

<ul>  <li style="">Be the Lead Designer for a set of HomeLane customers, from the first meeting to order booking to design finalization</li>  <li style="">Collaborate with the customer, understand their requirements, and give them the best design solution for their home, including but not limited to, quoting, detailed designing and getting production drawings ready for manufacturing.</li>  <li style="">Focus on, prioritise and execute multiple design projects.</li>  <li style="">Analyse sales reports, project TAT and customer satisfaction</li></ul><div style=""><br></div>

Lulla Nagar 

Designer

<div style=""><b style="font-weight: 700">Responsibilities</b></div><ul>  <li style="">Owner of the Project during the installation stage and ensure the customers dream home is made into a reality</li>  <li style="">Single point of contact with Customers during the installation phase. This will include providing daily plans and updates on the work happening at site and handling &amp; solving customer escalations</li>  <li style="">Preparing POA along with specifical timelines for execution of the project &amp; use of manpower.</li>  <li style="">Coordinate with Planning team, design team, supervisors, carpenters and vendors to ensure work goes on smooth at the site</li>  <li style="">Interact with the Designer and the Customer to understand project requirements at the customers site before sending the project to production</li>  <li style="">Feasibility check of the customer site</li>  <li style="">Ensuring the material availability at the customer site</li>  <li style="">Adherence to System &amp; Process from time to time.</li>  <li style="">Ensuring timeline adherence for each of the projects you are currently working on</li>  <li style="">Ensuring we make more customers happier which translates into a growing NPS</li>  <li style="">Ensure that unused materials are returned back to the stores/warehouse after Completion of the Project &amp; update report to Coordinator &amp; Warehouse in charge</li>  <li style="">Ensure all the rectifications/ snags are completed before handing over the site to the customer.</li></ul>

Mangalam

Project Manager

Ghaziabad

<div style="">Bring new partners on board and maintain relationships with existing partners. Understand customer and business needs to cross-sell and up-sell the company’s products. Coordinate with other company personnel such as the support team and management team to deliver and meet customer/ partner expectations. Act as a bridge for communication between the customers/ partners and the engineering team. Access, clarify and validate partner needs and performances at regular intervals and maintain a high partner satisfaction rate Coordinate with other sales channels to avoid any potential conflicts. Coordinate with partner sales personnel and maximize sales. Manage funnels, forecast, and seize sales opportunities. Drive and manage sales and marketing campaigns.</div>

Gujrat HQ

Assistant Manager - Channel Sales

<div style="">As a Customer Success Representative, you will be responsible for ensuring the seamless delivery of projects, maintaining a high level of customer satisfaction, and driving end-to-end customer experience. You will oversee project timelines, collaborate with various teams, and address customer issues promptly. Additionally, you will play a crucial role in reducing social media escalations and facilitating transparent communication between teams.</div><div style=""><br></div><ul>  <li style="">Manage overall project timelines to deliver exceptional customer experience.</li>  <li style="">Act as the voice of the customer throughout their journey, ensuring their needs are met.</li>  <li style="">Resolve customer issues and escalations promptly within SLA guardrails.</li>  <li style="">Proactive control and reduction of social media escalations</li>  <li style="">Facilitate transparent communication between internal teams to ensure the right actions are taken from the customer's perspective.</li>  <li style="">Follow up with customers to clarify payment queries and ensure timely collections.</li></ul>

Bangalore HQ

Customer Success Representative

Nagpur

Viman Nagar

Nashik

<div style="">We are India’s Choice for On-time Home Interiors. At HomeLane, we are building the world's most trusted &amp; customer-centric home interiors brand, leveraging deep-tech, design &amp; lean-ops to deliver delightful and hassle-free home interiors to home owners across India. Our 3-way marketplace of interior designers, installers and vendors allows us to scale fast; and our tech and ops stacks enable us to scale right.</div><div style=""><br></div><div style="">Today, 25,000+ homeowners live in HomeLane-designed homes. The Economic Times voted us the Best Interiors Brand in 2020 (no, the results for 2021 aren’t out yet but the results shouldn’t be any different!). We currently operate in 25 cities, where we work with 1200+ interior designers, 1000+ vendors and 1500+ installers. we have recently raised $50 million as a part of our Series E funding round led by IIFL AMC’s late-stage tech fund, Oman India Joint Investment Fund (OIJIF) and Stride Ventures. Our existing investors include Pidilite, Evolvence, NuVentures, Sequoia Capital and Accel.We have just entered into a three-year strategic partnership with Mahendra Singh Dhoni as an equity partner and brand ambassador.</div><div style=""><br></div><div style="">HomeLane prides itself in its strong base of <b style="font-weight: 700">cloud platforms</b> that form the backbone of our organization. SpaceCraft is HomeLane’s disruptive cloud platform for end to end 2D/3D design, instant quote and customer collaboration. It's the first of its kind solution that is proprietary and optimized for performance and scale. &nbsp;We are also building AI-driven enhancements to software solutions and creating a data platform to derive data analytics based business insights. Our tech products enable a 3-way marketplace solution (HomeLane, Customers and Vendors) and creates a one-of-its-kind experience for the users. Engineers at HomeLane get to experience an accelerated growth and learning curve, getting to work on cutting edge technology that directly fuels business growth. They solve hitherto unsolved problems in the domain via a combination of scalable architectures, software technologies and stacks.</div><div style="">Visit<a href="http://www.homelane.com/technology"> <u>www.homelane.com/technology</u></a> for more details. You can also find stack details at <a href="https://stackshare.io/homelane-tech/my-stack"><u>https://stackshare.io/homelane-tech/my-stack</u></a></div>