Senior Manager - Business

Business

Kochi

Job Description

Detailed Responsibilities

Be in charge of making every designer successful, and every client gets the best
experience
This role thrives on sales & revenue targets - you will lead the team’s effort to achieve the sales target
Prospect relentlessly to build pipeline and build strong relationships with prospects
Own the experience we give every prospective customer from the first time they interact with us
Develop and execute a strategic plan for the showroom / offline business unit and document and distribute competitive information
You will lead/coach/mentor your unit of designers. Enabling the team to perform, grow and flourish is a direct indication of the effort you have built-in. Any improvements with this team will be attributed to your achievement
Design Output-

- NPS / Net Promoter Score - This score indicates our promise to the customer.

- You will be responsible for ensuring that our NPS score is constantly 9/10 (on a 10-point scale)

- Predictability in the collection target of the unit - you will be responsible for the number and the projects which are pushed into production. Since this is linked to our collections, there is a bonus on the Business Manager to help us reach our target numbers

As one of the leaders of your showroom, you will need to ensure undiluted customer experience across the different stages of the project/customer interface
You will work with the central design team to bring in insights from the client/designer meetings and suggest process improvements/product improvements
You will coordinate with different teams for ensuring customer deliverables are effectively communicated and met
People / Team Management

- Hire and developing a great talent is an integral part of this role. This leadership role will include constantly coaching/mentoring internal team, reiterating HomeLane values across the team

Job Requirement

What are we looking for?

Graduate / Postgraduate
Excellent verbal and written communications skills
Strong listening and presentation skills
Exposure to have built teams is an advantage
Ability to multitask, prioritize, and manage time effectively
The work location will be a showroom
Saturdays & Sundays will be working
Mondays will be weekly off