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<div style=""><b style="font-weight: 700">Job Description:</b><br>Provide frontline product support for HomeLane’s flagship design platform, <b style="font-weight: 700">Spacecraft</b>, resolving user queries and ensuring a seamless experience for our internal and external stakeholders. Collaborate closely with product, design, and technology teams to drive improvements, capture feedback, and advocate for user needs.</div><div style=""><b style="font-weight: 700">Key Roles &amp; Responsibilities:</b></div><ul>  <li style="">Act as the first line of support for Spacecraft users, addressing their issues in a timely and professional manner.</li>  <li style="">Troubleshoot user queries related to design workflows, tool functionalities, and integrations.</li>  <li style="">Liaise with product and engineering teams to escalate and track bugs or feature requests.</li>  <li style="">Develop and maintain documentation, FAQs, and knowledge base articles to help drive self-service adoption.</li>  <li style="">Train and onboard new users on Spacecraft features, processes, and best practices.</li>  <li style="">Gather user feedback proactively and share actionable insights with the product team to improve user experience.</li>  <li style="">Maintain high standards of responsiveness and problem resolution, ensuring SLAs are met.</li>  <li style="">Monitor key support metrics and work towards continuously improving them.</li>  <li style="">Contribute to initiatives that enhance the adoption and performance of Spacecraft across the organization.</li>  <li style="">Participate in periodic reviews and improvement projects to optimize the support process.</li></ul>

Bangalore HQ

Product Support

<div style="">We are India’s Choice for On-time Home Interiors. At HomeLane, we are building the world's most trusted &amp; customer-centric home interiors brand, leveraging deep-tech, design &amp; lean-ops to deliver delightful and hassle-free home interiors to home owners across India. Our 3-way marketplace of interior designers, installers and vendors allows us to scale fast; and our tech and ops stacks enable us to scale right.</div><div style=""><br></div><div style="">Today, 25,000+ homeowners live in HomeLane-designed homes. The Economic Times voted us the Best Interiors Brand in 2020 (no, the results for 2021 aren’t out yet but the results shouldn’t be any different!). We currently operate in 25 cities, where we work with 1200+ interior designers, 1000+ vendors and 1500+ installers. we have recently raised $50 million as a part of our Series E funding round led by IIFL AMC’s late-stage tech fund, Oman India Joint Investment Fund (OIJIF) and Stride Ventures. Our existing investors include Pidilite, Evolvence, NuVentures, Sequoia Capital and Accel.We have just entered into a three-year strategic partnership with Mahendra Singh Dhoni as an equity partner and brand ambassador.</div><div style=""><br></div><div style="">HomeLane prides itself in its strong base of <b style="font-weight: 700">cloud platforms</b> that form the backbone of our organization. SpaceCraft is HomeLane’s disruptive cloud platform for end to end 2D/3D design, instant quote and customer collaboration. It's the first of its kind solution that is proprietary and optimized for performance and scale. &nbsp;We are also building AI-driven enhancements to software solutions and creating a data platform to derive data analytics based business insights. Our tech products enable a 3-way marketplace solution (HomeLane, Customers and Vendors) and creates a one-of-its-kind experience for the users. Engineers at HomeLane get to experience an accelerated growth and learning curve, getting to work on cutting edge technology that directly fuels business growth. They solve hitherto unsolved problems in the domain via a combination of scalable architectures, software technologies and stacks.</div><div style="">Visit<a href="http://www.homelane.com/technology"> <u>www.homelane.com/technology</u></a> for more details. You can also find stack details at <a href="https://stackshare.io/homelane-tech/my-stack"><u>https://stackshare.io/homelane-tech/my-stack</u></a></div>